The following delivery policies are applied to all purchase forms at Grove Fresh

I. METHODS OF GOODS DELIVERY

Customers have two options when shopping at the website of Grove Fresh

1. Grove Fresh will deliver goods directly to customers

2. Customers can pick up goods at Grove Fresh stores

II. DELIVERY POLICIES

1. Delivery scope in Ho Chi Minh City.

HCM 1

District 1, 2, 3, 4, 5, 6, 7, 8, 10, 11, Binh Thanh District, Go Vap District, Phu Nhuan District, Tan Binh District, Tan Phu District, Thu Duc District.

HCM 2

District 9, 12, Binh Tan District, Binh Chanh District, Nha Be District.

 

2. Shipping cost

Free delivery service for orders:

Order Value

(VND)

Location

From 249,000 to less than 3,000,000

Under 10 km | HCM 1

From 3,000,000

HCM 1 & HCM 2

Chargeable delivery service for orders:

Order Value

(VND)

Shipping cost

Location

Under 249,000

25,000

Under 10km | HCM 1

40,000

From 10km or more | HCM 2

From 249,000 to less than 3,000,000

25,000

From 10km or more | HCM 2

 

Attention:

(*) The value of a free eligible order is the total value of the last order subtracted from promotions and promo codes.

* For suburban areas of Ho Chi Minh City: Grove Fresh will notify the shipping fee when orders are placed successfully.

* The above delivery fee does not apply to bulky goods transported by vans, pickup trucks, etc.

III. DELIVERY TIME :

All day of the week from 9:00 to 20:00.

For orders placed after 16:00, Grove Fresh will deliver the next day.

For orders that are not eligible for free delivery service, delivery time will be discussed and consented with Customers depending on order value and delivery distance.

In some objective cases, Orders may be delivered later than expected due to force majeure such as bad weather, unfavorable traffic conditions, etc.

IV. GOOD INSPECTION POLICY :

Co-check goods before payment

Before receiving goods and making payment, Customers are entitled to check all products.

Customers, please open the box and check to ensure that all products are correct and sufficient as ordered. Please do not try goods.

After completing checking with no issue, Customers will pay to delivery staff (In case of COD) and receive the goods.

If Customers are not satisfied with any product, you can refuse to receive them.

V.  GROVE FRESH'S RESPONSIBILITIES IN PROVING LOGISTICS SERVICES

Provide full delivery information including time, cost, and other relevant information (if any).

Ensure service quality in accordance with prescribed standards and agreements.

Ensure confidentiality of information by the provisions of Vietnamese law, specifically, keeping users’ private information; not open or exchange any information in form of documents, packages, or boxes of goods, unless otherwise provided by law or otherwise agreed by the two parties.

*Attention

After Customers successfully place an order at website www.grovefresh.vn, Grove Fresh will send a notification via SMS, which includes the order code, delivery time, and contact information of Grove Fresh. Grove Fresh will not call to confirm orders in order to avoid disturbing customers.

While Customers check your order, Delivery staff must wait for Customers to inspect all goods in packages. Should Delivey staff refuse to do their responsibilities, please contact Grove Fresh via Hotline: 1900 571 585 for support.

Sincerely thank you!